When Money Returns to You
Picture this: you've paid for a course, but three days later a job opportunity pops up that makes the timing wrong. Or maybe you started exploring the materials and realized the approach doesn't match your learning style. These situations happen more often than you'd think.
During the first week following payment — specifically seven calendar days from transaction completion — you can request full payment reversal without providing detailed justification. This window exists because early impressions matter. If something feels misaligned right away, we'd rather you find what actually fits.
Between day eight and day twenty-one, the situation becomes more nuanced. You've likely accessed some materials by this point, perhaps attended an initial session or downloaded resources. We'll review your participation level and circumstances individually. Partial reversals might apply depending on what you've already engaged with.
Territory Where Reversals Don't Apply
Once you've moved past three weeks into a programme, reversing payment becomes substantially more complicated — and often impossible. By that stage, you've consumed significant instructional content, participated in collaborative activities, and received personalized guidance. The value exchange has essentially occurred.
Material Consumption
Downloaded course assets, completed modules, accessed proprietary frameworks — these represent delivered value that can't be "un-delivered" once you've engaged with them.
Live Interaction
Attended mentoring sessions, participated in group workshops, received one-on-one career feedback — instructor time allocated specifically to your development.
Resource Activation
Used platform tools, submitted assignments for review, engaged community features — services provisioned and consumed through active participation.
Special circumstances like serious illness or unexpected relocation might warrant exceptions, but these require documentation and individual assessment. We're not unreasonable people — life genuinely throws curveballs sometimes.
How the Process Actually Works
Initial Contact
Send your request to our support channel including your transaction reference and brief explanation. You don't need to write an essay — a few sentences about why the timing isn't working suffices.
Eligibility Verification
We check when you enrolled, what you've accessed, and whether your situation falls within reversal parameters. This typically takes two business days, though sometimes faster if everything's straightforward.
Decision Communication
You'll receive clear information about whether your reversal is approved, partially approved, or falls outside policy parameters. If partial, we explain the calculation method used.
Financial Processing
Approved amounts return through your original payment method within five to ten business days, depending on your bank's processing timeline. We can't accelerate this — financial institutions have their own schedules.
Technical Difficulties and Platform Issues
Sometimes problems aren't about the content itself but rather technical barriers preventing access. If our platform experiences significant downtime, critical features malfunction, or you genuinely can't access materials due to system failures on our end — that's a different conversation entirely.
Document what's happening: screenshots, error messages, timestamps showing when issues occurred. This helps us verify the problem and determine appropriate compensation, which might include extended access, partial reversals, or alternative arrangements rather than straight financial returns.
Minor inconveniences don't typically qualify — we're talking about substantial barriers that genuinely prevent you from receiving what you paid for over extended periods.
Important Procedural Notes
- Payment processors charge us transaction fees that aren't recoverable. Full reversals within seven days absorb these costs on our side; later reversals might deduct processing fees from returned amounts.
- Bundle purchases receive proportional calculations if some components have been substantially used while others remain untouched.
- Certificate programmes with credential requirements follow different guidelines since external certification bodies have their own policies we can't override.
- Promotional discounts and special pricing don't change eligibility timelines — the timeline starts from payment date regardless of the amount you paid.
Alternative Solutions Worth Considering
Before jumping straight to reversal requests, consider whether different arrangements might better serve your situation. Programme transfers let you shift enrollment to a later cohort if timing is the main issue. Extended access periods can accommodate slower progress if personal circumstances have temporarily reduced your available study time.
We've also arranged programme swaps when someone realizes halfway through that a different course actually matches their goals better. These alternatives often preserve more value for you while acknowledging that circumstances change.
Honest conversation about what's not working often reveals solutions that financial reversals can't provide. Maybe the programme structure doesn't fit your schedule, but the content remains valuable — perhaps self-paced access makes more sense. These conversations happen more productively when both sides engage openly about actual needs rather than immediately jumping to reversal procedures.
Questions About Your Specific Situation?
Policy documentation covers general scenarios, but your circumstances might have unique aspects requiring individual discussion. Our team can walk through your specific situation and explain how guidelines apply to your case.